Latest Job Adverts
| Chief Executive Officer – Hotels |
| Brilliance Executive Management Consultancy Limited Your One Stop HR Business Provider |
Advert
Posted 2019-05-21 01:22:06
Our client, a leader with a
huge investment in the Real Estate and Hospitality Sectors has given us
(BEMCONSULT) the mandate to assist in the identification and recruitment of
highly qualified and competent professionals to join their management team.
In the Hospitality Sector, our
Client owns two (02) five-star hotels with a bed space of over 250 under
renowned brands while they have invested over $70 Million (Approximately over
K1Billion) in the Real Estate Sector.
Reporting to the Board
Job Purpose
The CEO will be fully responsible for the
smooth and efficient running of the hotels, the provision of outstanding guest
services, guest satisfaction and efficiency while maintaining standards set by
the hotel assuring 100% guest satisfaction. Coordinates, directs and manages
the General Managers to achieve profitability and also to implement sales and
marketing strategies to drive the business forward. The Chief Executive Officer
will also Serve as liaison between the Company, franchiser and the Board and CEO
shall provide support to the Board and make recommendations and proposals for
board approval as required.
Summary of Key
Responsibilities;
- Be responsible for consistently delivering results that
contribute to the mission and overall success of the group of Hotels by
focusing on five key result areas (guest service, employees,
sales/marketing, property appearance, and profit/financial control).
- Manage the timely preparation of well-planned annual
budgets that accurately reflect the hotel’s potential business plan.
- Stays abreast of current trends related to hotel
industry in Zambia and anticipates future trends likely to have an impact
on the business
- Develops and implements marketing and action plans
based on demand segments to maximize revenue per available room.
- Ensure that marketing and sales plans are appropriate
for each sales period, including special plans to maximize room revenue
during forecasted low occupancy.
- Coordinate advertising, public relations, and
promotional programs.
- Maintain relationships with local companies and key
people to increase property’s visibility within the local market.
- Ensure that all guest related issues are resolved in a
manner consistent with the company’s goals and objectives.
- Ensure hotel staff, including all new-hires, know all
components of the 100% Satisfaction Guarantee, and are trained to meet
service standards
- Empower group hotel staff to deliver guest service by
encouraging and rewarding responsive guest assistance.
- Direct, motivate and maintain a competent, well-trained,
flexible and responsive staff capable of meeting current and future needs.
- Conduct regular meetings to provide various information
including company communications, policy reviews, local property
activities, goals, etc.
- Conduct coaching/counseling sessions; performance
evaluations; prepares performance improvement plans, disciplinary
documentation; conducts terminations.
Required Skills &
Competences / Attributes
- Ability to organize multiple projects; manage and
prioritize multiple tasks and meet deadlines.
- Excellent Communications Skills
- Analytical Skills
- Interpersonal Skills
- Integrity & trustworthiness
- Positive Demeanour
- Creative
- Approachable
Qualifications and Experience:
- Degree in Business Administration or Equivalent
- A Degree in Hotel Management will be an added advantage
- An MBA in any of the above fields will be a plus
- Must have at least a minimum of 8 – 10 years’
progressive work experience of which 5 years must have
been at CEO/GM or Senior Management Level in the hospitality
Sector or with a well-established multinational company
- Exposure to a Five-Star Hotel operations will be an
added advantage
- Basic knowledge of computers and software including
ability to use e-mail, word processing, and spreadsheet software.
- Must have an understating of general Financial
Management
- Must have proven experience of be been Customer Centric
- Must be a member of a relevant professional body
If you fully meet the hiring
requirements for any of the above positions, please email your CV and Cover
letter clearly stating your salary expectations
to: jobs@bemconsult.com and
Copy-in bemconsult@outlook.com
Note that, all communications
will be kept in the strictest of confidence. If you do not receive
communication within 21 days of the closing date of the advert, please consider
your application unsuccessful.
DO NOT SEND CERTIFICATES AT
THIS STAGE
Closing Date: 04th June 2019
