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CALL CENTRE OPERATOR/SPECIALIST
Centre for elearning and Information Technology Research
Zambia
Advert
Posted 2018-06-05 03:14:32


We are delighted to make the following job offer for you to join the country’s office of CeIR in the position of Call Centre Operator/Specialist.

Our offer consists the next list of the responsibilities:

1. Knowledge, Skills and Abilities:

§  Excellent written and verbal communication skills a must.

§  Demonstrated ability to multi-task and remain calm in stressful situations.

§  Ability to use a multi-line VoIP system and demonstrate computer skills, including keyboard proficiency, outlook proficiency and basic office software.

§  Clear diction.

§  Quick perception and the ability to work with large volumes of information.

§  Good memory.

§  Sociability, stress resistance, punctuality.

2. Responsibilities:

§  Incoming calls;

§  Consultation of clients/subscribers on the phone/online-consultant under the project;

§  Check results of telephone conversations in the database;

§  Check/answers to letters and complaints of customers/subscribers.



To apply simply send your 2-paged resume to contact@c-eir.org. Only online applications will be considered. Ensure to indicate “Call-Centre Job” in the subject of the email.

 

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