Latest Job Adverts
| CUSTOMER CARE SUPERVISOR |
| TopStar Communications Company Limited |
Advert
Posted 2018-07-09 04:05:37
Topstar is a Zambian
communications company that has come to offer Digital life to all Zambians. As
an equal opportunity employer and fast growing company, we are currently
looking for experienced candidate to fill the vacancy of Customer Care
Supervisor.
Responsibility
§
Planning
and managing activities of the customer service center.
§
Marketing
and sale of all product
§
Provide
monthly evaluation report of all staff
§
Provide
daily / monthly sales report.
§
Taking
responsibility for stock and cash inventory
§
Managing
and allocating staff resources according to changing needs
§
supervising
customer service teams, learning about
the products and services of the organization following up to date with
modifications
§
Rendering
and solving customers’ technical problems
§
Keeping
abreast development and changes in customer service field by attending meeting.
§
Paying
and delivery of CASH at the Bank and Head office (Finance Dept)
§
Analyzing
data or statistics to identify the customer service level, the organization is
providing.
§
Keeping
customer service center’s environment well, like keep walls clean and
everything in order.
Requirement
§
Bachelor/Diploma
in Business Administration, Marketing, Sales or any other related filed.
§
3-5
Years working experience in Telecommunications Company or profit making
organization.
§
Local
Residents will be given priority.
§
Computer
Literacy, Proficient in Excel, and Microsoft Word.
§
Ability
to adapt to Change
§
Able
to Coach and Mentor his subordinate
§
Possess
strong product and system knowledge.
§
Excellent
communications, writing and analytical skills and Problem solving skills.
NB:
Kindly
state your expected gross salary in your application letter.
Interested candidates should submit their applications electronically
consisting of a letter and CV as a single document (PDF or word).
Applications should be saved and sent in the following format:
Job title, and Area _Name_CV note in the email title, or we’ll pass it directly
§
E.g.
Customer Care Supervisor_Solwezi, Mansa_mukuka_Bwalya_CV note.
