Latest Job Adverts
| ASSISTANT COMPLIANCE OFFICER |
| ZICTA |
Advert
Posted 2018-08-22 07:02:52
ROLE PURPOSE
Responsible for the development,
implementation of robust consumer awareness programs and effective feedback
mechanisms to ensure that consumers of ICTs, Postal and Courier Services are
educated, informed, empowered and protected.
KEY RESPONSIBILITIES
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Participate in the development
and implementation of guidelines and toolkits on emerging issues.
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Participate in the development
and implementation of Information, Education and
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Communication strategies aimed at
existing and emerging issues.
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Assist to develop stakeholder
relationship strategies in the sector;
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Assist with the coordination and
designing of all Information, Education and Communication programs aimed at
empowering consumers and promoting consumer welfare whilst promoting the
Authority’s visibility.
§
Assist with gathering and
disseminating Information on emerging issues In the ICT sector.
§
Liaise between the Authority and
stakeholders on consumer Affairs and channel feedback to other departments
within the Authority.
§
Assist with the development,
management, and updating of mechanism for effective management of consumer
complaints.
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Promotes consumer, public
awareness and empowerment initiatives.
§
Participate in regular reviews of
Consumer protection policies, regulations and guidelines.
QUALIFICATIONS AND EXPERIENCE
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5 years’ experience in customer
care or consumer affairs and protection.
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Degree in social
Sciences/Business Administration/ Law or any other relevant fields
CORE COMPETENCIES
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In-depth understanding of ICT,
Postal and Courier sectors at International, regional and country level.
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Excellent interpersonal, verbal
and written communication skills
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Assertive, result oriented and
able to work under pressure.
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Exhibit leadership qualities
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Good organizational skills
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Excellent attention to detail
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Awareness of operations of the
Customer Relationship Management
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Able to work in collaboration
with people at various levels and from different backgrounds
To apply please visit www.zicta.zm.
