Latest Job Adverts
| RELATIONSHIP MANAGER |
| Indo Zambia Bank |
Advert
Posted 2019-02-27 01:11:37
Indo
Zambia Bank Limited, a bank which has been operating in Zambia for over 35
years and has a branch network of 33 branches across the country, wishes to
recruit Relationship Managers who fit the profile as described below.
As
part of the recruitment for experienced professionals, applications are invited
from candidates who meet and match the job profile below:
Essential
duties and Responsibilities
§ To manage the Corporate,
Retail and Institutional customer portfolio of the Bank and generate business
leads to meet set targets in line with the Bank’s strategy Plan.
§ Develop and maintain strong
working relations with customers at key levels to optimize the utilization of
approved facilities.
§ To cross sell and market,
the Bank’s products and services to assigned segments.
§ To continuously review the
customers experience / processes and systems with a view to enhancing the best
possible customer experience.
§ Constant engagement with
customers to establish the relationship in order to book and maximize
utilization of the Banks services and products.
§ Generate potential leads and
opportunities for the Bank to acquire quality Credit.
§ Monitor customer activities
in relation to market conditions, account conduct, etc. in order to protect the
Bank’s interest.
§ Solicit and acquire customer
relationships to improve business growth, Customer Satisfaction and
Profitability.
§ Act as primary point of
contact and overall Relationship Manager for assigned Corporate, Retail and
Institutional Customers.
§ Understand, in detail, the
customer and business and negotiating and structuring facility transaction
proposals that both cater to the customers’ requirements and meet the Bank’s
broader objectives.
§ Resolve on a timely basis
all customer problems / queries to ensure best-in-class customer services and
deliver customized solutions for targeted segment of customers.
§ Address all aspects of
relationship management including reputational and strategic risk management of
the customer portfolio.
§ Generate leads and
contribute to the growth of the Bank’s alternative Distribution Channels such
as Internet Banking VISA Debit Cards, SMS Banking, Mobile banking and Point of
Sale (POS).
§ Provide inputs into the
Banks pricing strategies, Customer Service quality control, and Reputational
Risk Management.
§ Production of ongoing peer
analysis reports and evaluation of ten strategic positioning of the bank’s
products and services and identifying potential and emergent customer segments.
§ Identify, develop and
evaluate marketing strategies based on the Bank’s overall Strategic plans,
market characteristics, cost and mark up factors.
§ Provides ongoing business
intelligence to the Marketing Department on promotion of the bank’s products and
services.
Required
Qualifications
§ Bachelor’s degree in Banking
and Finance or a relevant
§ Business/Commercial field
from a recognized University.
§ Proficiency in Microsoft
applications (Word, Excel, Power Point and the use of other spread sheet
software/applications).
Experience,
Skills and Competencies
§ Strictly minimum 5 years
operational experience in a Commercial Bank at Senior / Middle management
level.
§ Corporate, Retail and
Digital banking experience.
§ Experience in Planning and Organization
of Customer Relationship Management activities.
§ Strong competencies in the
following areas: Analysis and attention to detail, problem solving, verbal and
written communications, insight and risk awareness, organizational awareness
and building relationships.
§ Self-starter in execution of
set plans.
§ Analytical and Strategic
thinking.
§ Working knowledge of Risk
Management.
§ Strong Interpersonal Skills.
§ Problem solving skills.
§ Working knowledge of
interpreting financial statements.
§ Customer centric disposition
§ Marketing and Public
Relations skills.
§ Understanding of the Market
dynamics and Banks strategic positioning.
APPLICATION
PROCESS
Interested
candidates are requested to complete a prescribed application form which can be
downloaded from our website:
http://www.izb.co.zm
Candidates
should attach typed application letters complete with updated CV’s showing
academic track record, traceable referees, and copies of academic and
professional certificates.
Each
application envelope should be clearly marked with the vacancy being applied
for on the top right corner and deposited in a tender box at the Bank’s Head
Office reception no later than Wednesday 6th March 2019.
An
attractive remuneration and benefit package will be offered commensurate with
the grade for each position.
All
applications should be addressed to:
The Chief Manager – Human
Resources.
Head Office,
P.O. Box 35411, Plot no. 6907, Cairo Road, Lusaka.
